# Access

### Do I need to create an account to use PaySG?

No, any .gov.sg can be used to log in to PaySG without needing to create an account.

### I do not have a .gov.sg email. How can I access PaySG?

If you are a vendor working on integrating PaySG with a government agency, request for your agency counterpart contact us to whitelist your email address on our staging environment.

### Can multiple users have access to the payment service?

Yes, access to payment services can be updated in the [Collaborators section in the payment service's Settings.](https://guide.pay.gov.sg/start-using-the-dashboard/collaborators-and-access-control)

### Can I set different access or permission levels for different users?

Yes, you may refer to our [Collaborators](https://guide.pay.gov.sg/start-using-the-dashboard/collaborators-and-access-control) section for more information.

### I did not receive my OTP. Where is it?

The OTP is sent immediately, but might take a while to arrive in your government email if there is high traffic on the government network. If there are widespread OTP issues, we will inform admins via our communication channels.

{% hint style="info" %}
If you have already requested a second OTP, the first OTP will be invalid.
{% endhint %}

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If you have not received your OTP after 10 minutes:

1. Check if your login email is keyed in correctly and you are looking at the right inbox.
2. Search for "One-Time Password (OTP) for PaySG". 
3. Check junk/spam boxes. 
4. Look at outlook rules/junk email filter as PaySG OTPs come from an internet source. 
5. Use other browsers and/or personal devices (e.g. mobile device). 
6. Check if colleagues are also experiencing this delay.