Stripe onboarding

All payments collected using PaySG are facilitated by Stripe. You must create a Stripe account to use PaySG.

PaySG / Stripe payment flow

Payment collection flow

1. An agency user creates a payment link on our dashboard or via API. The payer accesses the payment link and inputs their details directly on our payment page.

2. Stripe processes their payment details and facilitates the transaction.

3. Stripe deposits the payout into your receiving bank account.

Stripe onboarding

Before account creation

Expected duration: Dependent on your team's approval process, if any

1. Check with your finance team if your agency has an existing Stripe account that can be used. If not, identify a POC to own and create a Stripe account.

2. If necessary, get approval from the relevant budget head to account for Stripe's transaction fees under bulk tender GVT (T) 24010.

Account creation

Expected duration: <1 day

1. Use an official email address to register for a Stripe account at https://dashboard.stripe.com/register.
2. Follow the step-by-step guided onboarding process.

3. The administrator of the Stripe account has to verify their identity through Singpass

Once your account has been created, you may proceed to test out our platform at staging.pay.gov.sg. The account verification and price application steps below can be done concurrently, in preparation for the collection of real payments.

Price application

Expected duration: <2 weeks

For government users:

1. Issue a GeBiz PO (WOG bulk tender GVT (T) 24010) to Stripe.

2. Stripe will respond with a fee schedule to be signed through Docusign.

3. On receiving the fee schedule, Stripe will apply the bulk tender rates to your account.

For healthcare clusters:

• The use of Stripe for PaySG payments falls within the parameters of MOM Circular No. 28/2022.

• Contact [e-mail] directly.

Representative authority verification

Expected duration: <2 weeks

An authorized senior representative listed in the SGDI should send Stripe ([e-mail]) a Letter of Authorization. Please refer to this page for more details.

After price application

Expected duration: For dashboard users: instant. For users integrating with PaySG: dependent on your technical team's timeline.

• Dashboard-only users: Start collecting payments instantly.

• Users with PaySG API integration: Start collecting payments once your team/vendor has completed integration