Refund FAQs

Refunds can be initiated directly on the PaySG dashboard.

Refunds can typically be initiated up to 90 days after the initial payment, and do not incur any transaction fees.

After you initiate a refund, Stripe submits refund requests to your customer's bank or card issuer. Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank.

Steps to initiate refund

  1. On the admin dashboard, select the relevant payment link and click "Refund".

  1. Input your refund amount.

Once the refund request has been successfully submitted, the payment status will be updated from "Paid" to "Refunded".

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