Refunds

Initiating refunds

1. On the admin dashboard, select the relevant payment link and click "Refund". Refunds are only valid for 90 days from the initial date of payment. After 90 days, refunds must be handled manually off of PaySG.

Entering refund amount(s)

You may:

1. Issue a full refund by entering the full refundable amount.

2. Issue a partial refund by entering an amount within the remaining refundable amount. You may create multiple partial refunds within the remaining refundable amount.

Viewing refund statuses

For agencies

Once the refund request has been successfully submitted, the payment status will be updated from "Paid" to "Refunded" (for fully refunded amounts) or "Partial Refunded" (for amounts lower than the remaining refundable amount).

For payers

Payers may return to the original payment page to view refund information.

Payment page after successful payment

Payment page after refunds