Refunds

How do I initiate refunds for successful payments?

Refunds can be initiated through our dashboard or via API.

How long does it take to receive refunds?

For payments collected via Stripe's payment methods

Once refunds are initiated, PaySG immediately forwards the request to Stripe, which submits the refund requests to the payer's bank or card issuer. The payer sees the refund approximately 5 - 10 business days later, depending on the bank or card issuer.

For payments collected via bank PayNow

Refunds are credited back into the payer's account in real-time.

How long after the initial payment can I initiate refunds?

Depending on the payment method (Stripe, bank PayNow), refunds can generally be initiated up to 90 days after payment.

Can refunds be credited to a different bank account/card from the initial paying bank account/card?

No. Refunds will be processed via the payment method that the payment was made by.

Can PaySG handle refunds for payments that were not collected on PaySG?

No, we only process refunds for payments collected via PaySG.

Are there any charges/fees for refunds?

No, there are no additional transaction fees incurred for refunds.

Does PaySG have a refund API?

Yes, we have a refund API available.

Does PaySG support multiple partial refunds?

Yes, we support partial refunds. You may initiate multiple refunds within the remaining refundable amount. Refunds will be processed one at a time.