Timeline

The following guide provides more information on the estimated duration for each phase of integrating your e-service with PaySG.

How long will it take to integrate with PaySG?

The table below provides an estimate for each phase of integrating with PaySG. Note that these are estimates, and the final timeline may differ depending on your team.

1. Timeline for agencies using Stripe only

2. Timeline for agencies using bank PayNow only

3. Timeline for agencies using both Stripe and bank PayNow

For agencies using Stripe only

Phase	Duration	Task	Stakeholder
Budget approval	Based on your team	Seek clearance from your team/department head to budget for the transaction fees incurred by Stripe	Your team Team/department head who can approve budget requests
Stripe account procurement	Based on your team	Identify the POC who will own the Stripe account used for your payment services and create a Stripe account here. Issue a purchase order for Stripe through GeBiz (bulk tender GVT-16020)	Your team Procurement/finance team
Stripe account set up	2-4 weeks	Sign Stripe’s documentation/other relevant paper work for bulk tender rates to be applied to your transactions	Your team Procurement/finance team Stripe
PaySG authorisation	<1 day	Provide the PaySG team with the necessary emails and IP addresses for whitelisting	Technical team/vendor PaySG
Testing in PaySG's staging environment	2-4 weeks, based on your implementation team	Complete testing in our staging environment	Technical team/vendor
Testing in PaySG's production environment	2-4 weeks, based on your implementation team	Complete testing in our production environment	Technical team/vendor
Go live	Based on your team		Technical team/vendor

For agencies using bank PayNow only

Phase	Duration	Task	Stakeholder
Establishing contracts with bank of your choice	2-4 weeks	Contact bank's implementation POC and sign the paperwork to get access to the relevant APIs	Your team Procurement/finance team Bank implementation team
(Only needed if PaySG has not worked with your bank before) Testing in bank's environments	4 weeks	PaySG will work with the bank to integrate their APIs with our services	PaySG Bank implementation team
PaySG authorisation	<1 day	Provide the PaySG team with the necessary emails and IP addresses for whitelisting	Technical team/vendor PaySG
Testing in PaySG's staging environment	2-4 weeks, based on your implementation team	Complete testing in our staging environment	Technical team/vendor
Testing in PaySG's production environment	2-4 weeks, based on your implementation team	Complete testing in our production environment	Technical team/vendor
Go live	Based on your team		Technical team/vendor

For agencies using Stripe and bank PayNow

Phase	Duration	Task	Stakeholder
Budget approval	Based on your team	Seek clearance from your team/department head to budget for the transaction fees incurred by Stripe	Your team Team/department head who can approve budget requests
Stripe account procurement	Based on your team	Identify the POC who will own the Stripe account used for your payment services and create a Stripe account here. Issue a purchase order for Stripe through GeBiz (bulk tender GVT-16020)	Your team Procurement/finance team
Stripe account set up Establishing contracts with bank	2-4 weeks	Sign Stripe’s documentation/other relevant paper work for bulk tender rates to be applied to your transactions Contact bank's implementation POC and sign the paperwork to get access to the relevant APIs	Your team Procurement/finance team Stripe Bank implementation team
(Only needed if PaySG has not worked with your bank before) Testing in bank's environments	4 weeks	PaySG will work with the bank to integrate their APIs with our services.	PaySG Bank implementation team
PaySG authorisation	<1 day	Provide the PaySG team with the necessary emails and IP addresses for whitelisting.	Technical team/vendor PaySG
Testing in PaySG's staging environment	2-4 weeks, based on your implementation team	Complete testing in our staging environment	Technical team/vendor
Testing in PaySG's production environment	2-4 weeks, based on your implementation team	Complete testing in our production environment	Technical team/vendor
Go live	Based on your team		Technical team/vendor