Documentation
Ask or search…
K
Links

Timeline

The following guide provides more information on the estimated duration for each phase of integrating your e-service with PaySG.

How long will it take to integrate with PaySG?

The table below provides an estimate for each phase of integrating with PaySG. Note that these are estimates based on our experiences integrating with other agencies, and may differ depending on your team.

For agencies using Stripe only

Phase
Duration
Task
Stakeholder
Budget approval
Based on your team
Seek clearance from your team/department head to budget for the transaction fees incurred by Stripe
  1. 1.
    Your team
  2. 2.
    Team/department head who can approve budget requests
Stripe account procurement
Based on your team
  1. 1.
    Identify the POC who will own the Stripe account used for your payment services and create a Stripe account here.
  2. 2.
    Issue a purchase order for Stripe through GeBiz (bulk tender GVT-16020)
  1. 1.
    Your team
  2. 2.
    Procurement/finance team
Stripe account set up
2-4 weeks
Sign Stripe’s documentation/other relevant paper work for bulk tender rates to be applied to your transactions
  1. 1.
    Your team
  2. 2.
    Procurement/finance team
  3. 3.
    Stripe
PaySG authorisation
<1 day
Provide the PaySG team with the necessary emails and IP addresses for whitelisting
  1. 1.
    Technical team/vendor
  2. 2.
    PaySG
Testing in PaySG's staging environment
2-4 weeks, based on your implementation team
Complete testing in our staging environment
Technical team/vendor
Testing in PaySG's production environment
2-4 weeks, based on your implementation team
Complete testing in our production environment
Technical team/vendor
Go live
Based on your team
Technical team/vendor

For agencies using bank PayNow only

Phase
Duration
Task
Stakeholder
Establishing contracts with bank of your choice
2-4 weeks
Contact bank's implementation POC and sign the paperwork to get access to the relevant APIs
  1. 1.
    Your team
  2. 2.
    Procurement/finance team
  3. 3.
    Bank implementation team
(Only needed if PaySG has not worked with your bank before)
Testing in bank's environments
4 weeks
PaySG will work with the bank to integrate their APIs with our services
  1. 1.
    PaySG
  2. 2.
    Bank implementation team
PaySG authorisation
<1 day
Provide the PaySG team with the necessary emails and IP addresses for whitelisting
  1. 1.
    Technical team/vendor
  2. 2.
    PaySG
Testing in PaySG's staging environment
2-4 weeks, based on your implementation team
Complete testing in our staging environment
Technical team/vendor
Testing in PaySG's production environment
2-4 weeks, based on your implementation team
Complete testing in our production environment
Technical team/vendor
Go live
Based on your team
Technical team/vendor

For agencies using Stripe and bank PayNow

Phase
Duration
Task
Stakeholder
Budget approval
Based on your team
Seek clearance from your team/department head to budget for the transaction fees incurred by Stripe
  1. 1.
    Your team
  2. 2.
    Team/department head who can approve budget requests
Stripe account procurement
Based on your team
  1. 1.
    Identify the POC who will own the Stripe account used for your payment services and create a Stripe account here.
  2. 2.
    Issue a purchase order for Stripe through GeBiz (bulk tender GVT-16020)
  1. 1.
    Your team
  2. 2.
    Procurement/finance team
  1. 1.
    Stripe account set up
  2. 2.
    Establishing contracts with bank
2-4 weeks
  • Sign Stripe’s documentation/other relevant paper work for bulk tender rates to be applied to your transactions
  • Contact bank's implementation POC and sign the paperwork to get access to the relevant APIs
  1. 1.
    Your team
  2. 2.
    Procurement/finance team
  3. 3.
    Stripe
  4. 4.
    Bank implementation team
(Only needed if PaySG has not worked with your bank before)
Testing in bank's environments
4 weeks
PaySG will work with the bank to integrate their APIs with our services.
  1. 1.
    PaySG
  1. 2.
    Bank implementation team
PaySG authorisation
<1 day
Provide the PaySG team with the necessary emails and IP addresses for whitelisting.
  1. 1.
    Technical team/vendor
  2. 2.
    PaySG
Testing in PaySG's staging environment
2-4 weeks, based on your implementation team
Complete testing in our staging environment
Technical team/vendor
Testing in PaySG's production environment
2-4 weeks, based on your implementation team
Complete testing in our production environment
Technical team/vendor
Go live
Based on your team
Technical team/vendor