Downtime and maintenance

Does PaySG have scheduled maintenance periods?

No, PaySG itself does not have scheduled maintenance.

In the event that Stripe or banks inform us of upcoming scheduled maintenance, we will inform agencies accordingly. You can also monitor our status at status.pay.gov.sg, and Stripe's status at status.stripe.com.

What happens if PaySG or its underlying services have unexpected downtime?

A banner will be displayed on our dashboard and payment page to inform users of the disruption, as shown below. Agencies will also be notified via email. You can also monitor our status at status.pay.gov.sg, and Stripe's status at status.stripe.com.

Dashboard downtime banner