Payments
Can I use PaySG for recurring payments or subscription-based services?
PaySG currently only supports one-time payments.
How long does it take for payments to arrive in my bank account?
Stripe consolidates all transactions in a day and initiates a single deposit into your bank account three to seven business days later.
For direct bank PayNow, payouts are received in real-time.
Can I customise the descriptor that will be reflected in payers' bank statements?
Yes, this has to be done by Stripe. Contact us at team@pay.gov.sg for more information.
Which payment methods are supported by PaySG?
PaySG currently supports debit cards, credit cards, PayNow, and e-wallets. Additional payment methods may be supported in the future.
Can I customise the payment methods I want to offer?
Yes, you have the flexibility to customize the payment methods you want to support. Simply go to your Stripe dashboard, navigate to Settings > Payment Methods
I enabled/disabled a payment method on Stripe, but it isn't updated on the PaySG payment page. How do I troubleshoot this?
Head to Stripe's payment method settings.
Ensure that the payment method was enabled/disabled under PaySG configurations.
On PaySG, create a new payment link to verify that the payment method was correctly enabled/disabled. Do note that newly enabled/disabled payment methods will only apply to subsequently created payment links and not existing payment links.
Are there any limitations on the number of payment services or payment links I can create?
There are no specific limitations on the number of payment services or payment links you can create.
Can duplicate payments be made for the same transaction?
Stripe does not allow duplicate payments
If you are using bank PayNow and a repeated payment occurs during the validity of the QR code, we automatically refund all repeated transactions.
On our payment page, payers will no longer be able to make additional payment once the initial payment has been successful.
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