Payments

Can duplicate payments occur?

• Stripe does not allow duplicate payments.

• If you are using bank PayNow and enabled access to the bank's refund function, repeated payments that occur during the validity of the PayNow QR code will automatically be refunded. If your agency did not enable access to the bank's refund function, the duplicate payment will be marked as invalid in your payout report.

• On our payment page, payers will no longer be able to make additional payment once the initial payment has been successful, as shown below.

Are there any limitations on the number of payment services or payment links I can create?

There are no specific limitations on the number of payment services or payment links you can create.

Is the PayNow QR code duration customisable?

No. Stripe's PayNow QR codes will refresh after an hour.

What are the minimum and maximum payment amounts?

Card payments have a minimum amount of $0.01 and a maximum amount of $200,000.

Stripe PayNow payments have a minimum amount of $0.01 and a maximum amount of $200,000.

Do note that collecting small payment amounts could result in transaction fees exceeding the collected payment amount, leading to a negative Stripe account balance.

Can I use PaySG for recurring payments or subscription-based services?

Recurring payments, known as subscriptions on PaySG, can currently only be collected via payment forms.

How long does it take for payments to arrive in my bank account?

Stripe consolidates all transactions in a day and initiates a single deposit into your bank account three to seven business days later.

Payment descriptors

Can I customise the descriptor that will be reflected in payers' bank statements?

You can customise the descriptor on Stripe's dashboard.

Can I customise the descriptor that will be reflected in my agency's bank statements?

You can contact Stripe directly to customise this.