Payments

Duplicate payments

Can duplicate payments be made for the same transaction?

• Stripe does not allow duplicate payments.

• If you are using bank PayNow and a repeated payment occurs during the validity of the QR code, we automatically refund all repeated transactions.

• On our payment page, payers will no longer be able to make additional payment once the initial payment has been successful, as shown below.

General payment information

Are there any limitations on the number of payment services or payment links I can create?

There are no specific limitations on the number of payment services or payment links you can create.

What are the minimum and maximum payment amounts?

For Stripe's card payments, refer to their page for information on the minimum and maximum amounts.

For Stripe and bank PayNow, the minimum amount is $0.01 and the maximum amount is $200,000. Do note that collecting small payment amounts could result in Stripe transaction fees exceeding the payment amount, thus leading to a negative Stripe account balance.

To discuss collecting larger payment amounts, please contact us at [e-mail].

Can I use PaySG for recurring payments or subscription-based services?

PaySG currently only supports one-time payments.

How long does it take for payments to arrive in my bank account?

Stripe consolidates all transactions in a day and initiates a single deposit into your bank account three to seven business days later.

For direct bank PayNow, payouts are received in real-time.

Payment descriptors

Can I customise the descriptor that will be reflected in payers' bank statements?

For Stripe users, you can customise the descriptor on Stripe's dashboard.

For bank PayNow, please contact us at [e-mail].

Can I customise the descriptor that will be reflected in my agency's bank statements?

For Stripe users, you can contact Stripe directly to customise this.

For bank PayNow, please contact us at [e-mail].

Bank PayNow (direct bank integration only)

How long is the PayNow QR code valid for?

The QR code is valid for 15 minutes, but will be refreshed on the payment page every 10 minutes.

If payment is made during the 15 minute validity period, the payment would be marked as 'paid'.

If payment is attempted past the 15 minute validity period, they'll receive an error message on their banking application. The payer will need to access the payment page for a new QR code.

What happens if the payer makes duplicate payments for the same payment?

Duplicate payments will automatically be refunded.