Stripe onboarding

Before account creation

Expected duration: Dependent on your team's approval process

1. Identify a POC to own and create the Stripe account. We usually recommend that someone from finance/reconciliation own this account, but this is up to your team to decide.

2. Get approval from the relevant budget head to account for Stripe's transaction fees. Contact us at [e-mail] to find out more about transaction fees.

Account creation, verification and price application

Expected duration: 2-4 weeks

Account creation

• Create a Stripe account here.

Account verification

1. Once your account has been created, fill in the business onboarding to verify your account. A video tutorial can be found here.

2. Stripe has a regulatory requirement to verify that the Business Representative of a Stripe Account is authorized by the Government Agency that they are creating the Stripe Account for. The approval can be sent as an email to [e-mail] by an appropriately authorised person who is listed in the SGDI. A template can be found at go.gov.sg/paysg-stripe-poa.

Price application

1. Issue a GeBiz PO (covered under WOG bulk tender GVT-16020) to Stripe. This is necessary for Stripe to apply bulk tender rates to your account.

2. For PayNow, you will need to sign a separate fee schedule. Contact us at [e-mail] to be connected with our Stripe representative.

For healthcare clusters:

• The use of Stripe for PaySG payments falls within the parameters of MOM Circular No. 28/2022.

• You will need to sign a fee schedule with Stripe. Contact us at [e-mail] to be connected with our Stripe representative.

After price application

Expected duration: For dashboard users: instant. For users integrating with PaySG: depends on your technical team's timeline.

• Dashboard-only users: Start collecting payments instantly.

• Users with PaySG API integration: Start collecting payments once your team/vendor has completed integration

Enabling payment methods on Stripe

For FAQs about payment methods, please refer to our page here.

Credit/debit cards

To enable selected card payments, you will need to do the following:

1. In your Stripe dashboard, go to "Settings"

2. (For staging/UAT only) Toggle on "Test mode"

3. Go to "Payments"

4. Turn on/off the desired payment method

Apple/Google Pay

To enable payments via Apple or Google Pay, you will need to do the following:

1. In your Stripe dashboard, go to "Settings"

2. (For staging/UAT only) Toggle on "Test mode"

3. Go to "Payments"

4. Go to "Payment method domains"

5. Add staging.pay.gov.sg (for staging/UAT) or pay.gov.sg (for production)

6. Inform the PaySG team so that the relevant payment methods can be activated