Stripe onboarding
Before account creation
Expected duration: Dependent on your team's approval process
Identify a POC to own and create the Stripe account. We usually recommend that someone from finance/reconciliation own this account, but this is up to your team to decide.
Get approval from the relevant budget head to account for Stripe's transaction fees. Contact us at team@pay.gov.sg to find out more about transaction fees.
Account creation, verification and price application
Expected duration: 2-4 weeks
Account creation
Create a Stripe account here.
Account verification
Once your account has been created, fill in the business onboarding to verify your account. A video tutorial can be found here.
Stripe has a regulatory requirement to verify that the Business Representative of a Stripe Account is authorized by the Government Agency that they are creating the Stripe Account for. The approval can be sent as an email to sggovloa@stripe.com by an appropriately authorised person who is listed in the SGDI. A template can be found at go.gov.sg/paysg-stripe-poa.
Price application
Issue a GeBiz PO (covered under WOG bulk tender GVT-16020) to Stripe. This is necessary for Stripe to apply bulk tender rates to your account.
For PayNow, you will need to sign a separate fee schedule. Contact us at team@pay.gov.sg to be connected with our Stripe representative.
For healthcare clusters:
The use of Stripe for PaySG payments falls within the parameters of MOM Circular No. 28/2022.
You will need to sign a fee schedule with Stripe. Contact us at team@pay.gov.sg to be connected with our Stripe representative.
After price application
Expected duration: For dashboard users: instant. For users integrating with PaySG: depends on your technical team's timeline.
Dashboard-only users: Start collecting payments instantly.
Users with PaySG API integration: Start collecting payments once your team/vendor has completed integration
Enabling payment methods on Stripe
For FAQs about payment methods, please refer to our page here.
Credit/debit cards
To enable selected card payments, you will need to do the following:
In your Stripe dashboard, go to "Settings"
(For staging/UAT only) Toggle on "Test mode"
Go to "Payments"
Turn on/off the desired payment method
Apple/Google Pay
To enable payments via Apple or Google Pay, you will need to do the following:
In your Stripe dashboard, go to "Settings"
(For staging/UAT only) Toggle on "Test mode"
Go to "Payments"
Go to "Payment method domains"
Add staging.pay.gov.sg (for staging/UAT) or pay.gov.sg (for production)
Inform the PaySG team so that the relevant payment methods can be activated
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